FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions: Table of Contents

1

GENERAL QUESTIONS

2

MAIL

3

DOMAIN NAME

4

FTP: File Transfer Protocol

5

TROUBLESHOOTING

6

WEB
1. General Questions
1.1. What is the difference between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for most hosting needs, but sometimes you want to take advantage of a number of Windows applications such as MS Access, or ASP scripting. For that you may want to use NT.
1.2. What do I need to use web hosting services?
A web browser and Internet connection is all that is needed.
1.3. How do I change my billing information?
Go to Acct. Preferences->Contact Info and edit your contact information.
1.5. I forgot my Miva password, what should I do?
Yes, H-Sphere supports secure transaction protocol, such as SSL.
1.7. What is SSL?
Go to the control panel site. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions.
1.9. What happens if I go beyond my data transfer limit?
Additional disk space can be purchased through H-Sphere.
1.11. What happens if I purchase additional products in the middle of the month?
Write the mail server login name in Netscape preferences with the % character instead of the @ sign, e.g. login: username%domain.com
2.2. How do I pop-in to pick up my virtual domain email?
You need to check your pop3 box before sending mail trough the server. When the POP3 box is checked, you can send emails within the next 15-30 minutes.
2.4. How do I get FormMail working?
Domain names are the familiar, easy to remember names for computers on the Internet (such as internic.net). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the World Wide Web. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.
3.2. What does "register a domain name" mean?
The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
3.3. How can I get a domain name in .com, .net or .org?
To register a domain name, you will be asked to provide the registrar you select with the various contact and technical information that makes up the registration. H-Sphere will guide you through the easy process. H-Sphere will automatically contact the registrar, who will then keep records of the contact information and submit the technical information to a central directory known as the "registry." This registry provides other computers on the Internet the information necessary to send you e-mail or to find your web site. You will also be required to enter a registration contract with the registrar, which sets forth the terms under which your registration is accepted and maintained.
3.5. Will my name and contact information be publicly available?
H-Sphere provides you with the ability to register and renew domain registrations in one-year increments, with a total registration period limit of ten years.
3.7. How much does a domain name registration name cost?
It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.
3.9. Someone else has registered my company's name as a .com domain name. What is the
       process for resolving my complaint?
3.10. What are the rules for registration of .net and .org names?
Yes. The .com, .net, and .org domains are available for registration by Internet users across the globe. ICANN-accredited domain name registrars are also located in various countries around the world. To view the InterNIC list of domain name registrars by country, click here.
3.12. I've seen domain names ending with two-letter combinations, like .uk. What are the rules
       for registering these domains?
A stopgap domain allows to create hosting if you don't have any domain name. If you register with a stopgap domain, you will get a domain name like "loginname.u1.your-base-domain". You can create your own web-site and access it with either the IP (if the IP is dedicated) or the above domain name. This kind of domain doesn't have any registration records in the DNS.
4. FTP : File Transfer Protocol
4.1. Anonymous FTP users cannot see the content of my directory.
Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP sub-accounts to restrict their access to only one directory.
5. Troubleshooting
5.1. When I'm trying to connect to my account using FTP, the system doesn't respond for some
       time and then logs out with an error.
Try switching it off and back on.
5.3. My webalizer doesn't work. What's the problem?
WebShell can decompress only those files that are located inside the /usr/local/bin directory. If it's not there, just create a link.
5.5. I get "Failed to add new resource over the hard credit" message when I'm trying to create
       a new resource.
Check if the *.asp files are not included into the SSI section. It's a common mistake. If you set the *.asp files to be launched via SSI library, set ASP to OFF, delete the *.asp extension from the SSI list and then set ASP to ON again.
5.7. My SiteStudio doesn't work correctly.
Unfortunately, this feature has not been implemented so far. As a solution, you can:
? set up a redirection rule in your control panel
? create a meta refresh tag in your index.html file
6. Web
6.1. How do I disable directory listings?
<td class="faq_txt" "="" align="left" height="85">To disable directory listing (directory Indexes):
1. Log into your control panel.
2. Click the Web Options link.
3. In the Settings field, select Disabled for the Indexes setting.
4. Click Submit.
5. Click the Apply link to restart Apache with the new settings.

   
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